At ReclinerCity.com, we take pride in offering the highest quality Recliners for the best price that you will find anywhere. We are certain that after shopping the competition, you will return to ReclinerCity.com for all of your seating needs! We search and select only recliners which we believe offer tremendous values. Below you will find some general information about our policies. Please do not hesitate to email us with any other questions that you may have.

All of ReclinerCity.com's items are in manufacturer sealed boxes and brand new. All returned chairs are sent to our liquidation center to ensure only new chairs are shipped.

Why Buy From Us?
  • Free Shipping on Most Chairs
  • Exceptional Customer Service
  • Quality Products at Phenomenal Prices

    ReclinerCity.com
    4350 Ball Ground Hwy
    Canton, GA 30114
    1-800-924-2472
    Fax: 770-721-8371 or 770-721-8369
    info@reclinercity.com

    Product Information

  • Does my recliner have a warranty?

  • Will my recliner look exactly as it appears on the website?

  • Is online shopping truly safe?

    		•  Pricing & Ordering Information

  • How often do you have pricing changes?

  • How can I pay for my order?

  • Are there ways to order besides ordering online?

  • Do you charge sales tax?
    •
    Shipping Information

  • What is the cost of shipping?

  • When will I receive my order?

  • By what method does my order ship?

  • Do you ship outside of the United States?

    		•  Other Policies

  • What is your policy on Order Cancellation?

  • What is your Return Policy?

  • What if my order arrives damaged?
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    Does my recliner have a warranty?
    The warranties of our recliners range from one year to lifetime warranties. Most warranties cover full replacement for at least three years. Specific warranties are stated on the item page.

    Will my recliner look exactly as it appears on the website?
    We understand that choosing a recliner can be a very personal decision. Reclinercity.com has made every effort to provide you with high quality images, product dimensions and descriptions to assist you in making the best decision possible. We take pride in assuring our customers that the imagery that you find on our website is as close as possible to the actual product. Images, however, can vary slightly in color depending on your monitor settings. If precise dimensions and/or colors are crucial to your order, then please contact us. Please Note: We are not responsible for color variations or measurements that are off by three or fewer inches. All returns will be subject to our return policies & fees.

    Is online shopping truly safe?
    It is as safe as picking it up yourself from a store! You can order online from the safety and privacy of your own home, and be confident that you will receive what you order from ReclinerCity.com. Our servers secure and scramble all of your personal and financial information using 128-bit SSL Encryption Technology, and then financial information is erased from our systems after 30 days to ensure your protection. If you are still unsure about ordering online, please call us at 1-800-924-2472, and we will be more than happy to assist you in ordering. Please see our Privacy Policy for additional information.



    How often do you have pricing changes?
    Prices are subject to change at any time, though we do make every effort to peaceably resolve any pricing discrepancy.

    How can I pay for my order?
    We offer a wide variety of pay methods for your convenience. We prefer payment by all major credit cards including Visa, Master Card, American Express, and Discover. We also accept check or money order payments mailed to us. Purchase orders will be accepted on a case by case basis. All purchase order requests must be made in writing using company/government letterheads or on an official company purchase order. Purchase orders can be faxed to 770-721-8369. If you have any further questions about purchase orders please email or call us.

    Are there other ways to order besides ordering online? Our Customer Service Department is available Monday through Thursday, 8:00 a.m. - 6:00 p.m. EST; Friday, 8:00 a.m. - 5:00 p.m. to assist you in ordering and answering your questions. You may call us at 1-800-924-2472. You may also download our Mail Order Form and order that way. Please Note: Adobe Acrobat Reader is required to view this document.

    Do you charge sales tax? We do not collect sales tax on any order shipped outside of the state of Georgia. Sales tax will, however, be collected for orders in the state of Georgia. Tax exempt organizations should fax exemption certificates to us when ordering.



    What is the cost of shipping?
    Our shipping is free on all recliners shipped within the continental United States. Orders to Hawaii, Alaska and Canada may incur additional charges. We will call you to verify these charges before processing your order. Orders shipped via freight carrier are delivered ''Dock-to-Dock''. Lifgate Service and/or Inside Delivery are not included. All of our recliners ship Freight Free. Some shipments may not be left at your door without your signature. You will be held responsible for freight costs if a recliner is returned. We reserve the right to bill you for shipping charges on refused shipments. We reserve the right to bill you for incorrect delivery addresses, typos caused by you when your order was placed and requests to forward shipments to another address. Shipping charges are non-refundable.

    When will I receive my order?
    Due to the wide array of products we offer, many items ship at different times. Pleas refer to the individual item page for shipping times, or call us toll-free at 1-800-942-2472. If delivery time is a concern, please contact us with the specific product you are interested in, and we will give you an approximate ship date. Once a recliner is shipped you will normally receive it within 2-5 days.

    By what method does my order ship?
    We will ship your order via Fed Ex Ground for most orders. Some orders, including oversized items and multiple quantity orders will ship via a Freight Carrier. Please note unless specified, all orders that ship via Truck will be considered ''Dock-To-Dock'' Delivery. This means that you should expect to have help available on delivery. Liftgate Service and/or Inside Delivery are available for an additional fee. Please contact us if you require this service.

    Do you ship outside of the United States?
    While most of our customers are inside the United States, from time to time, we receive requests to ship an order outside the U.S. To better service our customers, we now ship to Canada. Orders to Canada will be charged an additional shipping fee and you will be contacted by our freight department regarding the additional shipping costs.



    What is your policy on Order Cancellation?
    Please call us at 1-800-924-2472 or fax a cancellation request to 770-721-8369. If an order has already been made (fabric cut), and/or shipped, a 45% restocking charge will be incurred. Fabrics are cut specifically to order and CANNOT BE CANCELLED once fabric is cut without a restocking charge.

    What is your Return Policy?
    We understand that picking a recliner online can be difficult, we have done our best, therefore, to give you as many helps as possible. If for any reason you wish to return your chair, simply call us toll-free at 1-800-924-2472 for a return authorization number (RA). Many of our products are offered with free shipping. Please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. You will also be responsible for shipping the merchandise back to us. All returns must be in the original condition and packaging. All returns will be subject to a 35% restocking fee. If a product arrives damaged, or we made and error, and it cannot be remedied with replacement parts, we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or replacement, the item can be returned under our standard return policy.

    What if my order arrives damaged?
    All recliners ship FOB factory or warehouse. Damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received from ReclinerCity.com for freight damage. If you find that merchandise has been freight damaged, simply refuse the shipment unless it is shipped via Fed EX/UPS. Call us if you receive a damaged recliner via Fed Ex/UPS and we will send out replacement parts. If the recliner is shipped via truck, make the truck driver wait while you inspect the recliner. Failure to inspect the recliner will result in loss of protection. If you find that your recliner has been damaged sign the bill of lading damaged. If UPS/Fed Ex leave the recliner at the door and you are not available to inspect it for freight damage and you find it damaged, you will need to call your Fed Ex/UPS office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts.

    Disclaimer:
    Prices and availability are subject to change without notice. ReclinerCity.com is not responsible for any typographical errors. Specifications are subject to change without notice. It is assumed that you have read and understand our policies before you place your order.



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